When emojis lead to better communication

When emojis lead to better communicationWhen emojis lead to better communicationI use emojis way mora in work contexts than I do in my personal life, and theres no doubt in my mind that it makes me a more effective communicator and improves my ability to do my job.When I first started working at Google 10 years ago, I noticed that many of the more respected product managers at the company used just a ton of smiley faces in their e-mails, and in my mind, I thought what the hell is going on here? And over the past decade, I didnt necessarily internalize this as an intentional strategic tactic, but I have noticed that my emoji usage (at least smileys) at work has increased dramatically.So, in true analytical PM/Quoran fashion, Im going to try to deconstruct why I think its actually pretty effective for communicating at work. I dont know that this is applicable to all industries, but at least applies for collaborative roles in the tech industry.First,extremely direct communications are h eavily valued at companies like Quora. If youre not used to this, it can be almost shocking at first because you may not understand why everyone seems so critical or curt all the time.This is a natural reaction because in social contexts, theres rarely need for you and your friends to rigorously and efficiently execute towards meaningful goals with material consequences, so there just isnt much incentive to give your friends direct feedback. If anything, leisurely time with friends is the complete opposite of that, by design. Work is obviously very different, and the more everyone can embrace feedback that fuels personal growth, the more effective teams will become.Emojis play a role in that because they help set the tone in written communications and allow the glaubenszeugnis to land without making it seem so dire or awkward.As an extremely contrived example, lets say someone drops the ball on a task and it delays the team by a few days, and in e-mail, I say well dont f%ing forget next time (tbc, I dont e-mail like this). The other person doesnt know if Im just teasing playfully or if Im actually furious. Just adding a ) at the end makes it clear its the former, but still lets them know that the mistake did affect other people.Second, its amazing to work at a company with cultural diversity, and thedifferent cultural perspectives add a lot of value to everyday decision-making, but it also makes it much easier for people to misinterpret things in written text.The tech industry, in particular, has a lot of people who grew up in different countries / cultures, so your dry San Francisco hipster sarcasm often wont quite land the way you think it will. Similar to the above point, emojis help in this context too because a smiley is universal, and so it helps reduce the variance in how your words can be interpreted. If youve ever worked with people on the opposite side of the world before, you know how bad a simple e-mail misunderstanding can be when it just simmers there for a whole day before its cleared up.Third and most important, one of the biggest lessons Ive learned in my career is thatyou need to reduce friction in communication if you want accurate information to flow freely.If communication feels too formal or buttoned up, then people will be hesitant to say things, and the things they say will be overly-managed, which means youll both get less information and more biased information, which means youll make worse decisions. Think about it - you can tell your best friend anything in an unfiltered way, but you wont necessarily speak as freely with your boss boss. I actually think this is a big part of why Slack is so much more effective than e-mail - because it makes work collaboration feel like a circa 1998 AIM conversation.This might all sound somewhat trivial, but the truth (at least IMO) is that at most tech companies,the bottleneck to impact typically isnt technical breakthrough or innovation, its the ability for people to commun icate and work well together, so they can make good decisions and have their efforts compound, and little things like this can add up to a lot.This column first appeared at Quora.